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More than 30 years in the travel industry has given Gada Selim a good idea of what makes a touring experience stand out.<\/strong><\/p>\n In a new interview with Collette sales engagement manager, David Farrar, the Envoyage Miranda owner shares her experience hosting a 2026 Collette Explorations journey through Switzerland and the Italian Lakes \u2013 and the details that made a big impression.<\/p>\n For Selim, one of the biggest advantages of travelling with a smaller group was the flexibility it offered, allowing guests to move around more easily, enjoy a more intimate experience and access local restaurants and cultural experiences that might otherwise be difficult to arrange.<\/p>\n The experience showcased Collette\u2019s premium approach to touring, with centrally located accommodation, authentic local cuisine and unique experiences, including a visit to a traditional Swiss horn maker.<\/p>\n \u201cIt\u2019s very difficult to do as an individual traveller. You wouldn\u2019t know. And you couldn\u2019t do it as a large group either,\u201d Selim said.<\/p>\n Collette\u2019s support extends beyond the tour, with home-to-airport chauffeur transfers, a 24\/7 emergency services team, guaranteed departures and the Collette app adding another layer of reassurance for clients and advisors alike.<\/p>\n The agency loyalty program also provides an added incentive, offering both a $200 gift card for each booking, and exceptional self-guided famil rates.<\/p>\n What\u2019s more, each tour comes with a flexible cancellation policy, allowing travellers to cancel for any reason up to 24 hours before departure for a full cash refund, minus the deposit.<\/p>\n \u201cFor a lot of our clients, it\u2019s these little details that make a world of difference,\u201d Selim said.<\/p>\n She was particularly impressed by Collette\u2019s approach to feedback, after the company followed up when one client rated an aspect of the tour \u201cgood\u201d rather than \u201cvery good\u201d.<\/p>\n \u201cBeing in the industry for over 30 years, I\u2019ve never seen anything like this before,\u201d she said.<\/p>\n Ultimately, Selim says the combination of service, support and attention to detail gives her confidence when recommending Collette.<\/p>\n \u201cAs soon as we finalise that booking, we know the client has been taken care of.\u201d<\/p>\nBuilding confidence<\/strong><\/h2>\n