{"id":3408,"date":"2026-10-20T23:46:01","date_gmt":"2026-10-20T23:46:01","guid":{"rendered":"https:\/\/kabarsula.com\/index.php\/2026\/10\/20\/kabarsula-you-dont-get-a-seat-at-the-table-the-very-strict-employee-rule-driving-leatherback-travels-rapid-growth-bandar-slot-indonesia\/"},"modified":"2026-10-20T23:46:01","modified_gmt":"2026-10-20T23:46:01","slug":"kabarsula-you-dont-get-a-seat-at-the-table-the-very-strict-employee-rule-driving-leatherback-travels-rapid-growth-bandar-slot-indonesia","status":"publish","type":"post","link":"https:\/\/kabarsula.com\/index.php\/2026\/10\/20\/kabarsula-you-dont-get-a-seat-at-the-table-the-very-strict-employee-rule-driving-leatherback-travels-rapid-growth-bandar-slot-indonesia\/","title":{"rendered":"kabarsula  &#8216;You don&#8217;t get a seat at the table&#8217;: The VERY strict employee rule driving Leatherback Travel&#8217;s rapid growth bandar SLOT INDONESIA"},"content":{"rendered":"<p><\/p>\n<div>\n<p><strong>Leatherback Travel has enjoyed a meteoric rise, ranking fifth on the 2025 AFR Fast 100 list and earning the title of Australia\u2019s fastest-growing travel company.<\/strong><\/p>\n<p>Co-founded in Melbourne in 2019 by Matthew Newton and Rebeca Suarez, Leatherback has since expanded to 12 niche travel brands, each catering to travellers the pair believe have been overlooked by the wider industry.<\/p>\n<p>From adventurous women seeking more than wellness retreats to solo travellers fed up with paying a premium to travel alone, the company has built its business around underserved markets and a desire for more authentic cultural connections.<\/p>\n<p>It has also grown from hiring its first employee in July 2022 to a workforce of 62.<\/p>\n<figure id=\"attachment_818790\" aria-describedby=\"caption-attachment-818790\" style=\"width: 2048px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818790 size-full\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-scaled.jpeg 2048w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-466x350.jpeg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-1024x768.jpeg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-768x576.jpeg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-1536x1152.jpeg 1536w\" data-lazy-sizes=\"(max-width: 2048px) 100vw, 2048px\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-scaled.jpeg\"\/><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818790 size-full\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-scaled.jpeg\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-scaled.jpeg 2048w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-466x350.jpeg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-1024x768.jpeg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-768x576.jpeg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Rebeca-and-Mat-1536x1152.jpeg 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\"\/><figcaption id=\"caption-attachment-818790\" class=\"wp-caption-text\">Matthew Newton and Rebeca Suarez set up Leatherback in 2019.<\/figcaption><\/figure>\n<p>But behind that rapid expansion is an unusual rule: new employees aren\u2019t allowed to start their normal work until they\u2019ve memorised the company\u2019s operating principles.<\/p>\n<p>It\u2019s a requirement that Newton says has been a game changer for the business.<\/p>\n<p>Their first two days are spent learning the company\u2019s principles and values alongside an onboarding buddy. Until they\u2019ve committed them to memory, they don\u2019t get access to their usual work systems.<\/p>\n<p>\u201cYou don\u2019t get to take your seat at the table unless you show that this matters to you as much as you say it matters,\u201d Newton told <em>Travel Weekly.<\/em><\/p>\n<p>The idea is simple. Rather than letting company values gather dust on a wall, Leatherback wants every employee to know them by heart.<\/p>\n<p>\u201cOne of the things that defines a culture is shared language,\u201d Newton explained.<\/p>\n<p>\u201cNow every single person, the whole company knows that every single person knows the terminology, knows the language, knows how to communicate, and that was a real unblock for the company.\u201d<\/p>\n<p>The approach comes as new research highlights a growing disconnect between the travel industry\u2019s stated values and how they operate in practice.<\/p>\n<p>Research by Expedia Australia and New Zealand country director Philippa Durant found that while travel companies have no shortage of good intentions, many struggle to embed purpose into their day-to-day operations and commercial performance.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"CDsfnRLDwg\">\n<p><a href=\"https:\/\/travelweekly.com.au\/travel-industry-full-of-good-intentions-but-fails-to-deliver-on-purpose-research-finds\/\">Travel industry full of good intentions but fails to deliver on purpose, research finds<\/a><\/p>\n<\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cTravel industry full of good intentions but fails to deliver on purpose, research finds\u201d \u2014 Travel Weekly\" src=\"https:\/\/travelweekly.com.au\/you-dont-get-a-seat-at-the-table-the-very-strict-employee-rule-driving-leatherback-travels-rapid-growth\/about:blank\" data-secret=\"CDsfnRLDwg\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" data-rocket-lazyload=\"fitvidscompatible\" data-lazy-src=\"https:\/\/travelweekly.com.au\/travel-industry-full-of-good-intentions-but-fails-to-deliver-on-purpose-research-finds\/embed\/#?secret=vekOAJxcsP#?secret=CDsfnRLDwg\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cTravel industry full of good intentions but fails to deliver on purpose, research finds\u201d \u2014 Travel Weekly\" src=\"https:\/\/travelweekly.com.au\/travel-industry-full-of-good-intentions-but-fails-to-deliver-on-purpose-research-finds\/embed\/#?secret=vekOAJxcsP#?secret=CDsfnRLDwg\" data-secret=\"CDsfnRLDwg\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/noscript><\/p>\n<p>\u201cTravel has more intent than rigour. Intent gets you the values statement. Rigour gets you the revenue,\u201d Durant said.<\/p>\n<p>At Leatherback, that rigour extends well beyond the onboarding process.<\/p>\n<h2><strong>Two hours a week when nobody works<\/strong><\/h2>\n<p>Every week, the entire company stops its usual work for two hours. No emails, no phone calls and no customer bookings. Instead, employees must use the time to improve something within the business.<\/p>\n<p>That might mean automating a process, fixing a recurring customer issue or eliminating unnecessary steps from a booking procedure.<\/p>\n<figure id=\"attachment_818791\" aria-describedby=\"caption-attachment-818791\" style=\"width: 2010px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818791 size-full\" alt=\"Painting each other\u00a0on the 2026 AU offsite\" width=\"2010\" height=\"1508\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite.jpg 2010w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-1536x1152.jpg 1536w\" data-lazy-sizes=\"auto, (max-width: 2010px) 100vw, 2010px\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite.jpg\"\/><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818791 size-full\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite.jpg\" alt=\"Painting each other\u00a0on the 2026 AU offsite\" width=\"2010\" height=\"1508\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite.jpg 2010w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Painting-each-other-on-the-2026-AU-offsite-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 2010px) 100vw, 2010px\"\/><figcaption id=\"caption-attachment-818791\" class=\"wp-caption-text\">Painting each other\u00a0on the 2026 AU offsite<\/figcaption><\/figure>\n<p>The philosophy dates back to Leatherback\u2019s early days, when Newton addressed a team of around 10 employees.<\/p>\n<p>\u201cWhat we want to do is we want to grow quickly and maintain quality,\u201d he recalled telling them.<\/p>\n<p>\u201cAnd then, as soon as I said it, I actually kind of like vomited a little bit in my mouth.\u201d<\/p>\n<p>He realised maintaining quality wasn\u2019t ambitious enough.<\/p>\n<p>\u201cWe want to grow quickly and we want to increase quality, and we don\u2019t want to grow unless we can increase quality at the same time.\u201d<\/p>\n<h2><strong>Many businesses struggle to turn their stated values into everyday behaviour<\/strong><\/h2>\n<p>Every employee is also required to listen to at least one live phone call with a guest each week, keeping the workforce connected to the people they\u2019re serving.<\/p>\n<p>The approach appears to be paying off. Leatherback recently recorded an employee Net Promoter Score (eNPS) of 87, a result Newton says reflects the strength of the company\u2019s culture.<\/p>\n<figure id=\"attachment_818794\" aria-describedby=\"caption-attachment-818794\" style=\"width: 2048px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818794 size-full\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-scaled.jpg 2048w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-1536x1152.jpg 1536w\" data-lazy-sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-scaled.jpg\"\/><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818794 size-full\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-scaled.jpg 2048w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/Our-first-ever-team-offsite-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\"\/><figcaption id=\"caption-attachment-818794\" class=\"wp-caption-text\">The first ever team off-site.<\/figcaption><\/figure>\n<p>He believes too many businesses struggle to turn their stated values into everyday behaviour.<\/p>\n<p>\u201cYou can put all your values on your wall all you want, but if it\u2019s not part of an actual physical rhythm at the company, it\u2019s not a true value.\u201d<\/p>\n<p>For Leatherback, the philosophy extends beyond employee morale to the guest experience.<\/p>\n<p>\u201cThe only way you\u2019re ever gonna have the best guest experience is if you have the best team member experience,\u201d he said.<\/p>\n<p>And that, he insists, means more than offering staff the occasional perk.<\/p>\n<p>\u201cIt\u2019s not just giving people free pizza on a Fridays.\u201d<\/p>\n<p>Instead, it means investing in the tools, processes and policies that allow employees to do their jobs well.<\/p>\n<figure id=\"attachment_818795\" aria-describedby=\"caption-attachment-818795\" style=\"width: 2010px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818795 size-full\" alt=\"\" width=\"2010\" height=\"1508\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet.jpg 2010w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-1536x1152.jpg 1536w\" data-lazy-sizes=\"auto, (max-width: 2010px) 100vw, 2010px\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet.jpg\"\/><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-818795 size-full\" src=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet.jpg\" alt=\"\" width=\"2010\" height=\"1508\" srcset=\"https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet.jpg 2010w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-466x350.jpg 466w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-1024x768.jpg 1024w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-768x576.jpg 768w, https:\/\/travelweekly.com.au\/wp-content\/uploads\/2026\/10\/First-European-team-meet-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 2010px) 100vw, 2010px\"\/><figcaption id=\"caption-attachment-818795\" class=\"wp-caption-text\">The first team meat for Leatherback Europe.<\/figcaption><\/figure>\n<h2><strong>Solo travel drives growth<\/strong><\/h2>\n<p>The company is also seeing growing demand for its small-group adventures, particularly among solo travellers.<\/p>\n<p>Solo bookings are up 49 per cent year-on-year and account for 63.4 per cent of all bookings so far this year, with women making up the overwhelming majority.<\/p>\n<p>\u201cOften people think it\u2019s about safety, but it\u2019s actually much more likely to be about seeking out their tribe,\u201d Newton said.<\/p>\n<p>He explained that solo travellers on traditional group tours can sometimes feel like outsiders among couples.<\/p>\n<p>\u201cThey feel invisible, or there are a bunch of couples and they\u2019re just treated like almost like an annoying extra.\u201d<\/p>\n<p>Leatherback has also expanded its portfolio of niche travel brands, including a recently launched birdwatching brand for women and a chess-focused retreat.<\/p>\n<p>\u201cThere are just many many travelers who are ignored by mainstream travel companies because they\u2019re just not big enough of a market,\u201d Newton said.<\/p>\n<p>\u201cThe primary reason is just because we have creativity that\u2019s impossible to bottle.\u201d<\/p>\n<p>Uzbekistan is currently the company\u2019s most popular destination, both for bookings and guest satisfaction, while Central Asia more broadly, Mongolia and the Balkans are also performing strongly.<\/p>\n<p>The company is also launching a special Egypt tour for the July 2027 total solar eclipse, having secured exclusive use of two boats on the Nile and enlisted astrophysicist and science communicator Kirsten Banks as a guest expert.<\/p>\n<p>Newton said demand for eclipse tourism is already creating significant logistical challenges, with hotels and boats along the Nile heavily booked.<\/p>\n<p>But for all the talk of growth, processes and performance, the company\u2019s philosophy remains refreshingly straightforward.<\/p>\n<p>\u201cWe\u2019re here to have like cool times with fun people, right? That\u2019s what we say.\u201d<\/p>\n<\/div>\n<p>kabarsula SLOT <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Leatherback Travel has enjoyed a meteoric rise, ranking fifth on the 2025 AFR Fast 100&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3409,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kabarsula"],"_links":{"self":[{"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/posts\/3408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/comments?post=3408"}],"version-history":[{"count":0,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/posts\/3408\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/media\/3409"}],"wp:attachment":[{"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/media?parent=3408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/categories?post=3408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kabarsula.com\/index.php\/wp-json\/wp\/v2\/tags?post=3408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}