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The nationwide ground stop that brought flights across the United States to a halt has been lifted, although airlines face a lengthy recovery process after a telecommunications outage triggered thousands of delays and cancellations.
According to CNN, the Federal Aviation Administration (FAA) lifted the restriction after more than four hours, with US Transportation Secretary Sean Duffy warning that it would take time for flight operations to return to normal.
Speaking at the White House, Duffy acknowledged a failure in the country’s air traffic control system, with inconsistencies affecting radar data and communications between control centres and aircraft.
He said more than 3,500 aircraft were in the air when the ground stop was issued, with the vast majority safely brought down using established safety procedures.
Duffy said airlines would attempt to move as many aircraft as possible on Friday night, prioritising planes carrying larger numbers of passengers, with further efforts to clear the backlog expected to continue into Saturday.
He cautioned that the recovery would depend on available crew capacity, describing the return to normal operations as a slow process. However, he said he did not expect the incident to affect US Thanksgiving travel later this month.


G Adventures responds
For travel businesses, the disruption has already prompted a response from operators with customers travelling to and from the US.
G Adventures managing director for Australia, New Zealand and Asia, Sean Martin, was among those caught up in the disruption, with his own journey home to Brisbane from Lima affected.
Martin was due to depart the following morning with American Airlines, but the aircraft scheduled to operate his service was grounded in Dallas.
Speaking to Travel Weekly before the ground stop was lifted, Martin said the experience highlighted the importance of travel advisors and tour operators taking a proactive approach when unexpected disruptions arise.
His advisor had contacted him within an hour of the announcement to explain they were monitoring the situation on his behalf, although his American Airlines app was still showing the flight as on time.
“Having my travel agent call me before I have a chance to call them just completely showed me the value as to why I book with a travel agent,” he said.
Martin said G Adventures was also reaching out to customers due to start or finish trips within the next 72 hours to explain the process if their flights were affected.
The company would also waive penalties for customers arriving a day or two late as a result of the disruption, he said, although it was too early to determine how many travellers would be impacted.
Getting ahead of disruption
For travel advisors, Martin said the situation was a timely reminder of the importance of proactive communication when things go wrong.
“Now’s the time to be proactive and actually reach out to customers before they reach out to you,” he said.
“Just a one minute phone call alone gave me so much confidence, and showed me the value in in using a travel agent for when inevitably things go wrong, which they do with travel.”
While acknowledging that some travellers could become frustrated when stranded away from home, Martin encouraged advisors to exercise patience and understanding.
“I think Australians are pretty well traveled, so I think the majority of them will take this in their stride,” he said.
“Sometimes people can be a little bit irrational, and I just say be a bit forgiving and patient if you are facing those sorts of customers.”
Ultimately, he said the incident was a reminder to keep travel disruptions in perspective, particularly when passenger safety was at stake.
“Everyone’s safe,” Martin said. “I think in these situations we’ve just got to put everything into perspective.”
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