kabarsula Outlook outage: what travel advisors should do now bandar SLOT INDONESIA

A global Microsoft 365 outage has knocked out email and collaboration tools, and advisors should check for missed supplier confirmations and have a backup way to reach clients.

A widespread Microsoft 365 outage has disrupted Outlook and other tools, leaving many businesses, including Travel Weekly, without email – and travel advisors who rely on their inbox for supplier confirmations and client enquiries are among those who may be exposed.

The disruption began at about 4.54am AEDT this morning (Friday), and also affected Teams, SharePoint and Copilot. Microsoft was still working to restore access to Outlook and other Microsoft 365 services at the time of our regular newsletter.

No airline, airport or booking platform has so far reported operational disruption from this incident. Unlike the July 2024 outage, which hit airline back-end systems, this one appears to be confined to email and Microsoft apps. The risk for advisors is communication, not flights.

What to do 

• Check for gaps. Email sent during the outage may have been delayed or bounced. Review confirmations, e-tickets and supplier notices due in the past 24 hours, and log in to supplier portals directly rather than waiting for an email.
• Chase anything time-sensitive. For departures in the next few days, or anything with a ticketing or payment deadline, call the supplier to confirm.
• Tell clients how to reach you. Post a phone number and alternative contact on your website, social channels and voicemail, and send a short message from another channel such as SMS if you can.
• Use a backup channel. If Teams is down, move internal coordination to a phone call or messaging app until service is restored.
• Don’t open unexpected links. Outages are often followed by phishing emails posing as service updates, so go to Microsoft’s status page directly.
• Review your resilience. A personal email address is a poor backup for client data, so consider documenting a fallback process now rather than during the next outage.